Contact
Dian
References
Technical Vitae
Consulting
Work
See Recent Projects
Overview
A Technical Consultant with 19 years of computer experience and 13 years on the Internet; experienced in graphic design, computer training, solution providing, software development, technical writing/editing, beta/QA testing, hardware/software technical support, database development/management, web development, and document and project management.
I enjoy staying on the cutting edge of technology. Having a wide variety of talents, skills and abilities means I can get the job done.
Awards
Microsoft MVP
(Most Valuable Professional) annual awards, 1995–2006
MSO Certified
(Microsoft Office Specialist) 2001–2006
CompuServe CSP (CompuServe
Support Partner), 1996–1998
Microsoft sponsored attendance
at exclusive MVP Summits, 1996–2006
Professional
Memberships
MSDN (Microsoft Developer's Network)
Microsoft beta team member, active since 1996
TechNet
Summary of
Qualifications
Employment
Present
MouseTrax Computing Solutions/Consulting
Technical Consultant, Programmer, Tech Editor/Writer, Instructor
- Various in-house and telecommuting projects (samples) for clients providing:
technical support, technical writing, Microsoft Office VBA development, documentation
workflow analysis and enhancement, Word document automation with database connectivity, instructor
for Microsoft applications and operating systems, web design/development and webmaster services.
- Authored/developed three technical eBook courses of her own on advanced Word subjects and VBA programming.
- Technical Editor for Wiley Publishing. Edited Word 2007 Bible and Office 2007 Bible.
- Editor-in-Chief of TechTrax Ezine, a premiere online magazine, which boasts over 13,000 confirmed subscribers and members.
- Owner of several free user support groups: Word VBA, Word Doc Design, Excel VBA, Outlook Advanced and Office 2007.
- Part-time Microsoft Office Specialist course instructor through Computer Systems Institute (CSI), on-site in Chicagoland.
- Former Instructor for Eclectic Academy, teaching three advanced Word courses.
Chicago, IL
Dec/01
Morningstar,
Inc.
Project Manager/Infrastructure Group (Position Dissolved)
- Webmaster/designer of intranet technical documentation site; involving compilation of process details from groups, management and programmers; compose text to be used by, and equally understood by, developers, support staff and management; design site, build illustrations and publish in timely manner
- Take on management of new projects related to the Infrastructure team, as necessary
- Order/track all web infrastructure equipment
- Built a more efficient equipment ordering system using Office VBA
- Managed 80+ person departmental office move, utilizing Visio and Project, liaised with department managers regarding web reporting needs and coordinated solutions
- Built custom VBA/ADO reporting solution to quickly obtain SQL-structured data from servers
- Managed off-site cache provider project
- Self-trained to become software licensing expert
- Built software licensing tracking system
Jun/00
Computer
Adaptive Technologies (now Promissor)
Technical Project Manager (Contract Position)
- Took over technical end of a failing project and successfully established 200 computerized testing centers (200 Linux servers, 800 NT workstations) across the US within 3 month time frame
- Lead weekly conferences with Dell engineers to build automated ordering process
- Negotiated and established automated purchasing/shipping process with video vendor
- Quality checked NT workstation and Linux server images and approve necessary changes
- Composed various technical Statements of Work for Unisys onsite technicians
- Handled all inventory, purchasing and shipping for computers, servers, video equipment, cables and software images, involving six vendors
- Simultaneously liaised with numerous eSuites and computer/video installers to verify successful installations, as well as troubleshoot installation problems
- Compiled and verified site IPs and subnet masks for installs
- Designed/developed an automated document management process to lessen time spent on paperwork
- Created automated, daily status reports on all site's operational status
Jan/00
Morningstar
Associates, LLC
Web Quality Assurance/Beta Tester (Contract Position)
- Beta tested new web investment offering
- Maintained/used PVCS software for bug tracking
- Drill down bugs and liaised with developers and designers for solutions
- Developed Word VBA automated analysis forms for outside beta testers, which resulted in better tester feedback
Oct/99
Ibbotson Associates (Various Positions)
1997–1999
Technical Consultant (Escalation Engineer)
- Handled escalated client software/technical support issues over the phone and in person
- Acted as beta tester and liaison between client needs and programmers
- Integrated, designed, edited, and maintain Intranet site
- Developed custom software solutions as needed for colleagues and clients
- Conducted technical training classes for support and sales staff as needed
1996–1997
Supervisor/Retail Support Services (Help Desk Supervisor)
- Handled escalated client support calls
- Designed, developed, implemented Outlook newsgroup system for software bug tracking
- Managed support group of five
- Coordinated and produced technical documentation and online help manuals
1994–1996
Designer/OLE Automation Specialist (WB/VB Programmer)
- Developed financial software automated reporting processes using WordBasic and VisualBasic
- Designed, developed custom databases for client seminar registration using VisualBasic, Access
- Developed custom solutions as needed for colleagues and clients
- Conducted technical training classes for support staff as needed
1990–1994
Technical Graphic Designer
- Designed, produced, maintained numerous, large financial textbooks
- Designed, produced, maintained numerous software manuals and online help files
- Designed, produced, maintained numerous training and sales presentations and brochures
- Editor, writer, designer of monthly office newsletter
Executive Secretary/Marketing Assistant
- Administrative Assistant to Vice President/Marketing
- Provided additional secretarial support to president and various executives, as needed
Education
Microsoft
Corporation/Redmond, Chicago & Internet
Various continuing training sessions in technical/systems support and software/Internet/intranet
development from 1995 to the present.
Micron University/Internet
Various self-study, online courses. Received 27 different software course certificates during
2001 for applications, development and systems.
Edward Tufte Design Courses/Chicago
Visual Explanations, The Visual Display of Quantitative Information, Presenting
Data and Information.
Robert Morris Business College/Chicago
Administrative Assistant degree
Publications
Technical Editor for Wiley Publishing's Word 2007 Bible and Office 2007 Bible.
Editor-in-Chief and technical writer for TechTrax Ezine, with over 13,000 subscribers
http://www.mousetrax.com/techtrax/
Contributing Author of numerous technical tutorials for Computor Companion Magazine http://www.computorcompanion.com
Contributing Author of numerous technical tutorials for All 'Bout Computers Ezine
http://www.personal-computer-tutor.com/abc/
Author of numerous technical tutorials for MouseTrax TechPage
http://www.mousetrax.com/techpage.html
Author of several Advanced Word training eBooks
http://www.mousetrax.com/techcourses.html
Technical Contributing Author for InPark Magazine
http://www.inparkmagazine.com
References
